Terms & Conditions


Please take time to read our terms and conditions fully, they may seem boring but they are important!

We hope to make your experience with us as pleasant as possible. If you have any questions about our products or our terms & conditions, we can be contacted atinfo@bandmonline.co.uk.

Alternatively you can write to us at: B&M ELECTRONIC CIGARETTES LIMITED, Shield House, Brook Street, Bishops Waltham, SO32 1AX.


About us

This website is owned and operated by B&M Electronic Cigarettes Limited

Address: B&M Electronic Cigarettes Limited, Shield House, Brook Street, Bishops Waltham, SO32 1AX.

Company Number: 08199271

If you would like to make an enquiry please contact us at info@bandmonline.co.uk

If you would like to make a sales enquiry please contact us atsales@bandmonline.co.uk

You can contact us at the email addresses provided above 24/7.

£20 Store Credit Monthly Draw

Every month we will be giving away £20 store credit to one lucky winner. Winners are announced and notified by email on the 1st of every month. Simply enter your email and name on our competition box to enter.

Winners are selected randomly each month from the list of monthly entrants, only one winner will be chosen each month and winners cannot win twice so please don’t re-enter if you have already won. If you do not win, feel free to enter again the next month but do not enter twice or more in one month – we will notice!

By entering you confirm you are at least 18 years old and you are happy to receive product information, offers, updates and emails from B&M.Â

Winners will have their store credit voucher emailed to them at the email address provided on application.

Good luck!

Ordering Our Products

You can order our products online through this website and can pay via NetPay or PayPal. You do not need a PayPal account in order to use the PayPal payment method, you can simply pay with a credit or debit card through PayPayl without having to sign up. We can also accept alternative payment methods such as cheque, postal order or bank transfer. If you would like to pay via one of these methods please contactsales@bandmonline.co.uk. Once payment has cleared we can process and ship your order. Please make any cheques or postal orders payable to ‘B&M Electronic Cigarettes Limited’

Once we have received payment and you order has been accepted we will notify you by email

When we have posted your order we will also notify you by email


This website is intended for use of those 18 years and older. Our products are not suitable for anyone under the age of 18 and anyone of an age below 18 is not permitted to use our website or its products, services or functions.


B&M take your privacy very seriously; please take a look at our Privacy Policy to see how we protect your information.

Licence of Usage

B&M Electronic Cigarettes Ltd. own and operate the property rights of this site and all of the content, media and photographs within it. You must not republish any of the content or material on this site. You must not sell, licence or rent any of the material on this site. You must not redistribute any of the material on this site, you must not copy, reproduce or duplicate any of this website’s content for commercial use nor must you edit or modify any material on this site.

Your B&M Account

It is your responsibility to keep your account details and password private. We reserve the right to freeze your account, end your account, refuse you service and cancel orders if deemed necessary. Any activities carried out on your account are bound to our terms and conditions and you must accept responsibility for any activity carried out on your own account.

User Generated Content

You must accept that any content, reviews, media, copy, information, materials or communications submitted to B&M will automatically grant us the rights to republish, use and distribute it for commercial purposes. You must not submit any illegal, untasteful or vulgar content and must not infringe on anyone else’s rights with your submissions. You must accept that the confidentiality of users who submit any form of media or content to B&M is not automatically granted unless specifically stated by the user and agreed upon by B&M and the user.

Returns Policy

B&M offer a 7 day cooling off period for each of our items. This 7 day period begins on the day you receive the goods (if tracked, the day the postage courier states as delivered). During this 7 day period you are eligible for a full refund minus any postage costs. To use this cooling off period, you must contact B&M atsales@bandmonline.co.uk and state your desire to return any items purchased. Items must be returned in the same condition as were received and must not be opened, damaged, used or defaced.

30 Day Money back Guarantee

B&M offer a 30 day money back guarantee on our Electronic Cigarette Starter Kit, Electronic Cigarette Trial pack and Electronic Cigar Starter Kit only. All other items are subject to a 7 day cooling off period only. If, for any reason you decide you do not want your starter kit, trial pack or electronic cigar starter kit during this 30 day period you can return it for a full refund minus postage costs. Items must be returned in the condition they were received in and must not be opened, damaged or defaced. The 30 day money back guarantee begins on the day in which your item is received. Only one refund per kit will be accepted by one customer. All items returned under our 30 day money back guarantee must be unopened and in the same condition as they were received. Any desire to use this money back guarantee must be stated via correspondence to B&M via the email address: sales@bandmonline.co.uk

If you have used your trial pack, starter kit or e-cigar starter kit and are unhappy with it we will also accept a 30 day money back guarantee although each item will be subject to a £15 re-stocking fee for e-cigar and electronic cigarette starter kits and £10 for trial packs. Items must be in good condition and must be in full working order with no parts of any kit missing. Postage fees must be incurred by the customer and our money back guarantee is only available for products bought on our website, not for items bought on other websites on in stores.


Our USB chargers, USB cables, wall adapters, car adapters and PCC’s are covered by a warranty period of 12 months. If workmanship or material problems are found to affect any of these products during the 12 month period we will replace them free of charge at our discretion. Only one replacement will be made during the 12 month period.

Our batteries carry a 60 warranty as they are consumable goods. If your battery if found to be defective during this 60 day period we will replace it free of charge at our discretion. We recommend batteries are changed every few months to make sure you are getting the best from your B&M experience. The purchase of new batteries is the customer’s responsibility.

To make use of any of these warranties you must contact B&M atsales@bandmonline.co.uk during the specified time periods.

We may ask you to send us your faulty or defective goods for inspection in order to warrant a replacement and may also require you to fill in a ‘Return of Goods for Replacement Form’. Any postage costs will be the customer’s responsibility.

B&M reserve the right to dismiss any claims that do not meet our terms and conditions or requirements.

Breaches of our terms

If you are found to be in breach of any of our terms and conditions we hold to right to take any necessary action including legal action against you. In the case of fraudulent activity being carried out by a user on our site we reserve the right to freeze accounts, terminate this agreement or cancel any orders.

Changing terms

B&M Electronic Cigarettes Ltd. reserves the right to change, edit, modify or revise our site as well as our terms and conditions. In the case of this we will notify our users via email addresses provided. By using this site you accept that changes to the site or terms and conditions may be made from time to time.

Responsibility of the Use of Our Products

You must take full responsibility for the use of B&M Electronic Cigarette Ltd. products. Our cartridges contain food grade flavourings, propylene glycol, vegetable glycerine, purified water and nicotine. Propylene Glycol (PG) is a natural water based compound widely used in medicine, cosmetics, health products and foods. Vegetable Glycerol (VG) is also a natural water based compound used in foods and medicines. Our cartridges also include nicotine which is deemed to be habit forming and addictive. There is no evaluation of the carcinogenic properties of nicotine by itself and separated from tobacco smoke. Nicotine is a toxic substance that has an effect of calmness, alertness, stimulation and relaxation and these effects can last for seconds, minutes or hours, if in contact with skin it can cause burns. Our products may contain small parts so could be a choking hazard and as such must be kept out of reach of children. Components in our products can become hot with use and continual use may cause burns. B&M Electronic Cigarettes Limited accepts no responsibility for allergic reactions, loss or harm from the use of any of our products.


B&M use Royal Mail to distribute our items. We will usually post your order within 24 hours of the order being made. It is your responsibility to collect items left at the post office if you are not able to receive the item when Royal Mail delivers it or to call and arrange another delivery with Royal Mail. It is also your responsibility provide the correct shipping details to us at the time of order. For products sent via Royal Mail that are lost, it is the responsibility of the customer to contact Royal Mail about any issues. If you need to change the delivery details of a particular order or cancel the order, contact sales@bandmonline.co.uk as soon as possible after your order has been made with the amended shipping details or with a cancellation request. We are not responsible for any tax or duty charges incurred on orders placed from overseas.

FREE POSTAGE ON ORDERS OVER £40.00 IS AVAILABLE FOR UK ORDERS ONLY. Worldwide and European orders do not qualify for free shipping.

Special Offers and Promotions

All offers, promotions and discounts are subject to the terms and conditions above. Offers and promotions cannot be used in conjunction with any other offers or promotions and are subject to availability. Offers are valid only up to the end date stated by the particular offer. Customers who notice an offer after placing an order are not automatically entitled to redeem the offer after purchase. B&M Electronic Cigarettes Limited reserves the right to cancel or end any offers, promotions or discounts at our discretion. Offers and promotions are available to use once per customer and only up to 3 times per household. For offers and promotions accepted in the same household, the individual’s unique account must be used to place the order and redeem the offer of promotion.